Previews How to Play

Rules and Policies

Support About  
How to Play
 

We think we know what's on your mind, so please take a look in the FAQ at some of the most frequently asked questions, Or please feel free to contact us 24 hours a day at support@betarenapoker.com

FAQ General House Policies
 


What kind of computer do I need?

We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock proxy service is running.

What is the recommended screen setting?

To enjoy the full impact of the BetArena Poker environment we recommend a minimum screen resolution of 800 X 600 and 256 colors. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.

Does your software support Macintosh?

No, Macintosh is not supported.

I have a 21-inch display. Can I get the casino in full screen size?

Yes, you can select the full screen mode from the options menu in the BetArena Poker lobby.

Can I see what the game looks like before I join or deposit any money?

Absolutely! In fact you can even play for FREE!
Simply download the free software and set up an account. You do not need to deposit any money in order to observe or join our practice games. However, you are asked to provide the correct information in your account.
You only have to deposit money when you want to play the games for real money. After you have created your account, you will be able to look around the lobby area and go to tables.

Will I be secure playing at BetArena Poker?

It is important that you are protected from undesirable player tactics such as team play (collusion) or any other sort of undesirable activity. BetArena Poker uses reliable security features that were developed specifically for poker, and we are committed to do everything we can to protect your play. Although we continually monitor games both with automatic systems and live support personnel, you can help by contacting us (support@BetArenaPoker.com) if at any time you suspect that one or more players is colluding or otherwise violating site rules.

Is this legal in my area?

You MUST be 18 year of age or older to play with BetArena Poker. Please beware, playing poker online may or may not be legal in your jurisdiction. You should check the laws of the area in which you live before playing poker online.

I lost my password! What do I do?

Start your poker client. On the login screen, you click the LOST PASSWORD button. In the dialogue window that opens, you enter account details and BetArena Poker will provide you with a new password.

I lost my user name. What do I do?

As this information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Please feel free to contact:

Call Centre: +90 392 815 15 15

Where can I find information about my bonuses?

In your poker lobby, open the SUPPORT tab and click the BONUSES button. In the window that opens you find information about your raked hands, deposit/reload and refer a friend bonuses. For each bonus you see a short description, the requirement to receive the bonus and your current status, i.e. how much you have put in and how much there is left before you receive the bonus.

How do I change my nickname, username, and password, address information?

You are free to change your personal information anytime you wish. To change any personal information, go to theBetArena.com and log in, then click the Edit Profile button on the main menu.

What happens if I get disconnected?

BetArena Poker has gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case you loose connection to the game server while playing. Please refer to House Policies for details about how this works.

What about your all-in policy, how does that work? How many all-ins will be allowed?

All-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. Please refer to House Policies for details.

How do I minimize the software or screen?

BetArena Poker was built and best viewed with a minimum screen resolution setting of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to now. However, in some cases this setting may not allow you to pull up other programs while playing.

To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow you the use other programs while playing. To change your current settings, you may do the following:

  • Click on the Windows Start menu button on your desktop
  • Select Settings
  • Click on Control Panel
  • Select Display from the available menu
  • The Display Properties window will come up
  • Select Settings
  • At the bottom right of the window you will see a section called Screen Area displaying an arrow-like symbol with Less and More on each side.
  • Point with the mouse on the arrow, and change your screen resolution to "1024x 768" pixels.
  • Once you have selected the desired resolution, click on Apply and then OK.
  • Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on OK (You will have approximately 15 seconds to choose before Windows will restore the original settings)

If you are unable to select a resolution higher than "800 x 600" pixels, you will have to contact your manufacturer and request to upgrade your graphic card.

Finally you may need to reboot your computer to ensure that the new settings have been successfully put in place.

If you have not found what you were looking for, please feel free to contact us at our 24-hour support center at support@betarenapoker.com